COVID 19
Our hospital policies and protocols regarding COVID 19
Our priority through this pandemic is the safety of our clients and patients. We are implementing new protocols to be able to provide you with the best veterinary care while maintaining the safety of everyone involved.
We are not closing currently. If the situation worsens or we are forced to close, then Dr. Jarvis will be available for emergencies.
Here are the policies we have implemented to help keep everyone healthy:
1) We ask if you are feeling ill, please have a neighbor or friend bring your pet in for their appointment.
2)We are offering curbside drop-off and pickup to maintain social distancing. To take advantage of this, please call the clinic, 928-284-2840, once you are in the parking lot for appointment. We will then send a technician out to get a history and bring your pet into the clinic. Once the examination is completed, we will call you with the findings and recommended diagnostics and/or treatment plan. When the appointment is finished, we will bring your pet back to you in the parking lot. A side note: While your pet is in the clinic, we can use Facetime or Skype so you can watch the examination, diagnostics, and treatments if you would like.
3)Taking the curbside drop-off and pickup one step further, we can do home pickup and drop-off as well. Again, we will not enter the home to help maintain social distancing. The home pickup an drop-off will flow like the curbside drop-off and pickup except we will come to you to pick up your pet and then bring your pet back home.
4)We disinfect every exam room after every appointment (this is standard daily protocol and not just COVID-19 protocol) and will continue to do so. We will also be disinfecting the doors, doorknobs, countertops, and lobby furniture multiple times throughout the day.
5)On the bright side, there is no evidence that pets can get COVID-19. There is no need to worry about your pet becoming infected.
6)As this pandemic ramps up and people start to become ill, we are offering boarding in an attempt to minimize pets being dropped off at the local shelters. If you become ill and can no longer care for your pet please contact us and we board them at the clinic until you are well again. We are here for the community and are willing to help wherever and however we can. We don’t want to see pets become homeless during this tough situation.
WE ARE NOW OFFERING TELEMEDICINE. This service is available to clients that have a current physical examination (i.e. we have seen your pet in the past year). This is state law and not our policy. To take advantage of the telemedicine follow the following steps:
1.)Load the Medici app on your smart phone or computer.
2.)Enter your location or allow your phone to use your location. You will then see a list of providers (both MDs and DVMs). Select Rachelle Jarvis.
3.)I will receive notification once you have selected me and then you will receive an invitation email. Once you are confirmed as a client you can then text and video your concerns and we will begin the telemedicine consultation.
4.)We won’t be able to provide everything through telemedicine but there is a lot we can do. If you have more questions regarding this service please give us a call 928-284-2840.
Please feel free to contact us with any questions or concerns that you may have. We are here to help.








